After-sales service
At havencloth.com, we want you to be satisfied with your purchase of women’s clothing. If you are not satisfied with the product, we offer a simple return and refund process.
- Return Conditions
Items must be returned within 30 days of receipt.
Items must be unworn, unwashed, and in their original tags and packaging.
Returned items should not have obvious signs of use, stains, or damage.
- Return Process
Request a Return: Please contact our customer service via email, providing your order number and the reason for the return.
Return Confirmation: Our customer service team will process your request within 48 hours and send you return authorization and mailing instructions.
Return the Item: Please use your own mailing method to return the item, ensuring you choose a trackable shipping method and retain proof of mailing.
- Refund Policy
Upon receiving the returned item, we will inspect it to confirm its condition. If it meets the return conditions, we will process your refund within 3-5 business days.
Refunds will be processed via the original payment method and may require additional processing time depending on your bank or payment provider.
- Return Shipping Costs Within the United States, if the return is due to a defective product or incorrect shipment, we will cover the associated shipping costs. Otherwise, return shipping costs will be borne by the customer.
For any returns due to shipping damage, please contact us within 48 hours of receiving the goods.
If you have any questions, please feel free to contact us; we will be happy to assist you.
