FAQ Page
- How do I create an account?
You can create a new account by clicking the “Register” button in the upper right corner of the website and filling in your email address and password.
- How do I place an order?
Browse your favorite items, select the size and quantity, click “Add to Cart,” and then proceed to the checkout page. Follow the prompts to enter your shipping and payment information to complete your order.
- How do I track my order?
After placing your order, we will send an order confirmation email to your registered email address, which will include the order number and tracking link. You can also log in to your account to check the order status.
- Can I modify or cancel my order?
If you need to modify or cancel your order, please contact customer service as soon as possible. We will try our best to meet your request, but we cannot guarantee processing before shipment.
- Are the products under warranty?
All items can be returned or exchanged under our return and exchange policy. Please apply within our specified time limit.
- What are the shipping costs?
Shipping costs depend on your delivery address, chosen shipping method, and the weight of your goods. You can view the specific cost at checkout.
- How to contact customer service?
You can find our contact information on the “Contact Us” page on our website, or contact us via email.
- How to change or reset my password?
On the login page, click “Forgot Password,” and enter your registered email address as prompted. We will send you a link to reset your password.
If you have any further questions, please feel free to contact our customer service team. We are happy to assist you!
